FAQ's
SHIPPING + Returns
What shipping offers are available?
• For orders over $89.00, we offer free standard shipping which takes between 2-8 business days depending on the recipient's location.
• Orders below $89.00 will be calculated at checkout and vary depending on your location.
• If you would like to receive your order sooner, you can upgrade to express shipping for $15. Express shipping typically takes 1-4 business days for delivery, depending on your location.
How do I qualify for free shipping?
To qualify for free standard shipping, your order must be a minimum of $89.00.
Can I combine multiple orders to reach the free shipping threshold?
Sorry, we are not able to combine orders for free shipping. Each order must meet the minimum spend requirement individually.
How long does shipping take for orders that qualify for free shipping?
Orders that qualify for free standard shipping typically take between 2-8 business days to arrive. Please note that delivery times may vary depending on the recipients location.
Can I upgrade my shipping if my order qualifies for free shipping?
Yes! you have the option to upgrade your shipping to express at checkout, with an additional charge of $15.
What is the delivery process?
All orders will be processed within 2 business days of receipt for standard delivery. You will receive an email when your order is dispatched. The delivery time frame depends on the shipping method
How can I track my order?
Once dispatched, you will receive an update and tracking number via email. You can track your order through the nominated carrier website.
Can I change the delivery address after my order has been placed?
If your order has not yet been shipped, you may be able to change the delivery address. Contact the customer service team at orders@cadeaustudios.com as soon as possible to request a change
Where do you deliver?
We deliver Australia wide.
My order wasn’t delivered - what now?
We’re sorry to hear there has been a problem with your delivery. If you’ve tried your neighbours, or at reception or the concierge please reach out to us at orders@cadeaustudios.com and we can look into it immediately for you.
Do you offer international shipping?
At this time, we only offer shipping within Australia. But who knows what the future holds!? never say never!
Can I get a refund if the order was not received by the recipient?
There may be instances where a delivery needs to be returned to us. This can occur for a variety of reasons, including incorrect or insufficient address information or the inability to redirect a delivery while it is in transit.
In the event that a delivery is returned to us, we will make every effort to contact you to arrange for redelivery to the correct address or an alternative address. Please note that an applicable redelivery or returns fee may be passed on to you to facilitate this process.
What happens if an item arrives faulty or is damaged during delivery?
First of all, we apologise if you received a faulty or damaged item!
Please contact us 48hrs upon delivery so we can assist you with the return and replacement process*.
Please note that damaged or faulty items are assessed on a case-by-case basis. To process your claim, we may require photos of the damaged item. Depending on the extent of the damage, we may opt to replace the item, issue a refund or credit a part of the box only. For instance, if a single item within a box is damaged, we may only provide a resolution for that particular item. Rest assured, we will work with you to resolve the issue as quickly and efficiently as possible.
Personalisation
Can I include a personal message with a gift?
When you choose to gift with us, you can enjoy our complimentary option to include a heartfelt note- FOR FREE!. We'll handwrite it for you on one of our greeting cards or beautiful delivery cards.
There will be a field to enter your message during the checkout process.
Do you offer customisation options for your boxes?
We do not offer customisation for single orders. However, we do offer customisation for bulk (orders over 10+ units) and corporate orders. Contact us to find out more!
CORPORATE & BULK ORDERS
What is the minimum order quantity for corporate & bulk orders?
Our minimum order quantity for bulk & corporate orders is 10 gift boxes.
Do you provide options to customise and personalise gifts with a company's branding?
Yes! We offer you a dedicated designer to realise your vision with seamless execution.
Our wide range of personalisation options for corporate and bulk orders includes, but is not limited to, luxury custom foil-stamped boxes, branded box wraps, tissue paper, and cards, ensuring a thoughtful touch and a lasting impression.
Do you offer discounts for bulk & corporate orders?
Yes, we offer discounts for bulk & corporate orders. Contact us to find out more.
What payment methods do you accept for bulk & corporate orders?
For corporate bulk orders we accept PayPal and all major credit & debit cards, including Visa, MasterCard, American Express, UnionPay, Google & Apple Pay.Orders paid with credit/debit cards are subject to an additional 3% fee. Bank transfers incur no additional costs.
Can I cancel or modify my bulk order after it has been placed?
It depends on the status of your order. Please contact us as soon as possible if you need to cancel or modify your order, and we'll do our best to assist you.
What are the turnaround times for corporate & bulk Orders?
Customised: We require a one-week lead time from design sign-off to order dispatch for all personalisation options (a one-time requirement). Please note: Custom foil-stamped boxes and customised tissue paper require an additional lead time of 3-4 weeks.
Non-customised: Dispatch within 1-3 days, based on order size and subject to stock availability.
How do I place an order?
To place a corporate or bulk order, you can reach out to us directly via phone or email, or simply fill out the bulk ordering form on our website.
What delivery options are available?
You have the option for us to send out directly, on demand to your customer, or have all/a portion of your order delivered to your office.
RRP includes GST and Aus wide standard delivery, which includes Sydney metro next day delivery. Express delivery to areas outside metro Sydney requires an additional fee per delivery.
Can I specify the wine I want in the Cin Cin gift box?
We can absolutely help to find a specific wine variation tailored to your needs. Let us know your preferences, and we'll work together to find the perfect solution for you.
OTHER
What forms of payment do you accept?
We accept Paypal and all major credit & debit cards, including Visa, Mastercard, American Express, UnionPay, Google & Apple Pay, ShopPay, and Afterpay.
For corporate and bulk orders we do accept bank transfer.
Can I track my order?
Yes, tracking information will be provided once the order has shipped.
How do I place an order?
Orders can be placed directly on our website by selecting the desired item and completing the checkout process.
If you are interested in placing a bulk order, we have a dedicated page on our website for this purpose. Please complete the corporate & bulk order form. Here, you can provide us with details about your order, including the quantity of items you require, any customisations you may need, and your preferred delivery date. Our team will then get in touch with you to discuss the details and provide you with a quote.
How are your boxes packaged?
All of our boxes are carefully packaged with attention to detail and presented beautifully. Each gift is wrapped in custom tissue paper and placed in a high quality custom magnetic box (which you'll use over and over again- yes! they're that spesh!).
No Dice?
No luck finding the answer to your question?
You can send us a message using the form opposite or drop email us at hello@cadeaustudios.com and we’ll endeavour to get back to you as fast as humanly possible. If not sooner!
About us
We're a boutique Sydney-based destination for thoughtful gifts that your friends, family and colleagues will actually want to receive. Find out more about our story.
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