FAQ's

• For orders over $115.00, we offer free standard shipping which takes between 2-8 business days depending on the recipient's location.

• Orders below $115.00 will be a flat rate of $5 per order.

• If you would like to receive your order sooner, you can upgrade to express shipping for $15. Express shipping typically takes 1-4 business days for delivery, depending on your location.

To qualify for free standard shipping, your order must be a minimum of $89.00.

Sorry, we are not able to combine orders for free shipping. Each order must meet the minimum spend requirement individually.

Orders that qualify for free standard shipping typically take between 2-8 business days to arrive. Please note that delivery times may vary depending on the recipients location.

Yes! you have the option to upgrade your shipping to express at checkout, with an additional charge of $15.

All orders will be processed within 2 business days of receipt for standard delivery. You will receive an email when your order is dispatched. The delivery time frame depends on the shipping method

Once dispatched, you will receive an update and tracking number via email. You can track your order through the nominated carrier website.

If your order has not yet been shipped, you may be able to change the delivery address. Contact the customer service team at orders@cadeaustudios.com as soon as possible to request a change

We deliver Australia wide.

We’re sorry to hear there has been a problem with your delivery. If you’ve tried your neighbours, or at reception or the concierge please reach out to us at orders@cadeaustudios.com and we can look into it immediately for you.

At this time, we only offer shipping within Australia. But who knows what the future holds!? never say never!

There may be instances where a delivery needs to be returned to us. This can occur for a variety of reasons, including incorrect or insufficient address information or the inability to redirect a delivery while it is in transit.

In the event that a delivery is returned to us, we will make every effort to contact you to arrange for redelivery to the correct address or an alternative address. Please note that an applicable redelivery or returns fee may be passed on to you to facilitate this process.

First of all, we apologise if you received a faulty or damaged item!

Please contact us 24hrs upon delivery so we can assist you with the return and replacement process*.

Please note that damaged or faulty items are assessed on a case-by-case basis. To process your claim, we may require photos of the damaged item. Depending on the extent of the damage, we may opt to replace the item, issue a refund or credit a part of the box only. For instance, if a single item within a box is damaged, we may only provide a resolution for that particular item. Rest assured, we will work with you to resolve the issue as quickly and efficiently as possible.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the *original packaging. The refund will be for the purchase amount minus any postage costs incurred.

*To ensure the highest standards of quality and safety for all our customers, we require that any items being returned must be in their original packaging and in an undamaged condition. This policy helps us process returns efficiently and maintain the integrity of our products.

Items Not in Original Packaging or Damaged: Unfortunately, we cannot accept returns of items that are not returned in their original packaging or that are damaged.

Exceptions: In certain cases, we may make exceptions at our discretion. If you believe your situation warrants an exception, please contact us with the details! We will review your request and work with you to ensure we uphold our Happiness Guarantee.

I am eligible, what are the steps I need to take?

Email us on hello@cadeaustudios.com with your order number (it’s a 4 digit number i.e #1184) and a photo of the product still in its original packaging. We’d also love it if you can share your feedback because it’s the best way for us grow!

We’ll then provide you with an address to arrange the return. Just send the items back using your favourite shipping carrier within 14 days of getting your delivery.

Don’t forget to share the tracking number with us once you've shipped it! This way, we can keep an eye out and process your refund as soon as it arrives.

Just a heads-up: the refund will be for the purchase amount minus any postage costs. It might take 3-5 business days to show up in your account, depending on your bank.

Items purchased during a sale are considered final and are not eligible for change of mind returns or refunds.